FAQs

Ordering process is simply 4 quick steps:

1. Select your favorite items and add them to cart.
2. Enter your billing and shipping information
3. Select shipping method
4. Checkout

Please ensure that your shipping address is entered correctly, including all necessary details such as abbreviations, street numbers, apartment or building numbers, and route information (if applicable). We are not responsible for lost, misplaced, or misdelivered shipments due to incorrect or incomplete address details provided at checkout.

Please note that orders cannot be canceled once placed. If a mistake is made, the customer will need to place a new order with the correct information.

Enter your coupon code inside you shopping cart! Coupon code section lies between your listed items and checkout! You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply coupon before adding payment)

Most orders will be delivered in 3-7 working days*.

*Due to significant shipping volumes your order may experience delays in delivery.

*Some rural addresses may take longer for delivery.

Click here to track your order

Typically, you will receive an Email within 1 hour of placing the order. In some cases, it can take up to 24 hours for an order confirmation Email to arrive because orders are passed through fraud and ID security checks after the order is placed. Please also make sure to always check your spam/junk folder.

If your item is eligible for a return, you may request a return label within 14 days from the shipping date via our Returns Portal. 

Any requests made after 14 days will not be accepted.

*Non eligible returns include final sale, used, worn or altered items.

IMPORTANT NOTE:

- We do not process direct exchanges; a new order will need to be placed for the desired item.

- Final SALE items are not eligible for online, refund, or exchange. *All items 40% off or more are FINAL SALE.

- Items returned must be in their original condition unused, unworn, unwashed, unaltered and with labels/360 ID tags attached. Items not in this condition will not be accepted. Items which have been received damaged or defective can be returned.

- Any shipping fee such as Express shipping will not be refunded.

- We are not responsible for any drop-off charges.

- Face masks are not eligible for a return.

1) Click on this link to our Returns Portal.

2) Fill out the form using your order number and the email address associated with it.

3) Click on "Find your Order" button and complete the provided steps. An email will be sent to you with a pre-paid return label once your return is approved. This can take up to 72 business hours.

4) Print (2) copies of the label, attach one outside the box and include one inside the box.

5) Take your return to your nearest drop off point or book your collection.

If you drop off your package at a post office or FedEx ship center, please keep the drop off receipt as proof in case the package doesn't reach our warehouse. Please, note that we are not responsible for any drop-off charges.

For details on your refunds, please refer to the Refunds section.

We ship to Canada, The US, The UK, France, Italy, Germany, and to many other European countries. See our full list below.

We accept payments from International billing addresses.

We do not ship to PO Boxes.

We ship to these European countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, UK.

Yes. We do charge customs fees/duty.

Orders with a ship-to address in Canada ship from Canada.

Orders with a ship-to address in the US ship from the US.

Orders with a ship-to address in the UK or Europe ship from Europe.